Tag Archives: ranting

orange.co.uk and orange mobile, you are bloody useless.

Okay, it has taken me two days to give them money. I wanted to add a service to my phone, which means I will pay them a little more money each month. You would hope this would be easy. It isn’t. I have an account set up on their site, which is meant to allow me to manage my mobile phone account. At present, it is taking about 10-15 minutes to get into my account. I’ve got decent broadband, so it isn’t that. Their site is stupidly slow and unresponsive. When I finally got to where I wanted, it offered me a package to add, I selected it, and it accepted. Fine. About 20 minutes to do this. Most sane people have given up already.

I then get the text confirmation about an hour later that the package has been added. Except it hasn’t. I am not allowed it on my account. So I phone them. I spend 5 minutes going through key choices, a recorded message telling me they are very busy (at 11:30 at night) then another recorded message to let me know they are shut after 10pm. If you’d let me know that at the start…

So I called back today. I have to wait 20 minutes on the phone, listening to god-awful music that at one point distorts and hurts my ears (it wasn’t the track, I prefer far nastier sounding music normally). I finally get through to a call centre in India. The chap on the other end of the phone has a bit of trouble understanding me. Not because of his English, which is fine, but because of the quality of the phone line (Orange customer calling their own call-centre direct from his mobile, so the problem again is with them). I ask if I can have the package, he says yes, and puts it on my account.

How much hassle is that? I’ve lost an hour of my life trying to give them a bit more money every month. How many people a month must just give up? IDIOTS.

And relax.

Dolby to Turn Volume Down on Loud Commercials – Neowin.net

What isn’t quite stated here that I believe this should get rid of the need to turn your telly down massively when adverts come on. I was listening to someone talk about this the other day, and apparently the volume isn’t turned up by the tv company, the sound is recorded at a higher level of compression. Anyway, if this deals with it I want it built into my telly, and yesterday.

Dolby. That’s all I have to say and you think of “audio” and “surround sound”. What’s that company up to recently? Dolby Volume: a technology that equalizes the volume across all audio coming out of your TV. The system aims to deliver consistent volume for TV channels, programs, and commercials.

Dolby Volume models how “humans perceive audio” to eliminate variable loudness in the audio stream, automatically. Dolby claims user intervention completely is unnecessary (aside from the initial setup). The system handles up to a 30dB in reduction or amplification. Ars Technica mentions that Dolby did not address what Dolby Volume does when explosions or other sudden noises are meant to happen.

News source: Ars Technica

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